Legal

Terms of Use

Effective 8 August 2026 · Vidhilekha Lab LLP · India only

These terms govern your use of the Bharat School Ride website, apps, and services. They apply to everyone who uses the platform — visitors, parents and guardians, partner drivers and vehicle owners, and schools and societies. Please read section 3, which explains what Bharat School Ride does and does not do, and sections 10 and 11, which explain the limits of what we can promise.

Bharat School Ride is offered only in India. These terms are governed by Indian law. How we handle personal data is described in our Privacy Policy and, for partner drivers, our Partner Privacy Notice.

I. The service

1. Who we are

Bharat School Ride is operated by Vidhilekha Lab LLP, a limited liability partnership registered in India. In these terms, "we", "us", and "Bharat School Ride" mean Vidhilekha Lab LLP.

2. What the platform does

Bharat School Ride is the accountability layer for school transport. We verify drivers, inspect and fit vehicles against a US/EU-inspired school-vehicle safety checklist, train drivers in child safety, and give parents live tracking and WhatsApp alerts for every ride. The service is currently in an invite-only early-access phase; joining the waitlist does not guarantee access, a route, or a launch date in your area.

3. Our role in a ride

The transport itself is provided by the partner driver, not by us. Partner drivers are independent operators who own or operate their own vehicles, set their own routes and timings, and remain responsible for how they drive and for complying with motor vehicle law. We are not a transport operator and we do not employ partner drivers.

What we are responsible for is what we actually do:

• verifying a driver's licence, background, and vehicle documents before onboarding, and keeping those checks current;
• inspecting and fitting vehicles against our published safety checklist;
• delivering child-safety and first-aid training;
• providing the apps, live tracking, and alerts; and
• acting on safety complaints and flagged driving, including removing a driver or vehicle from the platform.

We do not guarantee the conduct of any driver on any given day, and no verification or inspection can eliminate the risks of road transport. See sections 10 and 11.

4. The free upgrade offer

Where offered, the free vehicle upgrade and driver training apply to eligible vehicles and drivers on routes where Bharat School Ride launches, after physical inspection and verification. The offer is limited in time and capacity, may vary by route, and may be modified or withdrawn. Whatever is committed to a specific vehicle in writing will be honoured.

II. Using the platform

5. Your account

You must give accurate information, keep your contact details current, and keep your login and OTP to yourself. You are responsible for activity on your account. Tell us immediately if you think someone else is using it. You must be 18 or over to hold an account; children do not hold accounts and are registered by a parent or guardian.

6. If you are a parent or guardian

• You confirm you are the parent or legal guardian of each child you register, and that you consent to us processing that child's data as described in the Privacy Policy.
• Keep pickup and drop details, emergency contacts, and your mobile number current — alerts and emergency response depend on them.
• Tell us about anything that affects your child's safety on the ride, such as a medical condition or who is authorised to receive them.
• Where you pay fees directly to your driver, that arrangement is between you and the driver. Where we collect fees on the driver's behalf, we collect them as described at the time of registration.

7. If you are a partner driver or vehicle owner

• Verification. You must hold a valid commercial driving licence, clear police verification, and keep your vehicle's registration, fitness, permit, and insurance valid at all times. Give us accurate documents and tell us promptly if any lapses or is cancelled.
• Safety equipment. Keep the fitted safety equipment functional and in place. Do not remove, disable, or interfere with it, or with the tracking in the driver app.
• On the ride. Run the driver app for the whole trip, wear your Bharat School Ride ID, follow speed limits and traffic law, and do not allow anyone who is not verified to drive the vehicle on a school route.
• Training. Complete child-safety and first-aid training before your first ride and any refresher training we require.
• Independence. You are an independent operator, not our employee, agent, or partner in law. You decide your routes and timings, and nothing here creates an employment relationship.
• Fees. You choose whether to keep collecting fees from parents yourself or to have us collect on your behalf and pay you. Where we collect, the payout terms are agreed with you in writing.
• Incidents. Report any accident, injury, or safety incident to us as soon as it is safe to do so.

8. If you are a school or society

• Obtain parental consent before sharing any student's data with us.
• Use the platform only for school-transport safety, and only for the routes you are responsible for.
• Keep access credentials with authorised staff only.

9. Acceptable use

You must not:

• access or attempt to access data about children other than your own;
• submit false information, impersonate anyone, or trigger false emergency alerts;
• interfere with tracking, driver apps, or safety equipment;
• reverse-engineer, scrape, or probe the platform's security;
• harass or endanger a child, a parent, a driver, or our staff; or
• use the platform for anything other than school-transport safety.

III. Limits, liability, and disputes

10. Safety disclaimer

Bharat School Ride is a supplementary safety layer. It does not replace adult supervision, the school's responsibility, or the driver's duty of care. Live tracking and alerts depend on mobile networks, devices, and third-party services such as WhatsApp and Google, and we cannot guarantee that any individual alert is delivered or delivered on time. Do not rely on the platform as the sole safety measure for your child, and in an emergency contact the police or emergency services first.

11. Liability

To the extent permitted by Indian law, we are not liable for the acts or omissions of a partner driver, a school, or a parent, or for loss caused by circumstances outside our reasonable control, including network failure, third-party service outages, road conditions, and events of force majeure. Our total aggregate liability to any user will not exceed the fees that user paid us for the service in the three months before the claim. This website and the waitlist are provided free of charge and as-is.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for death or personal injury caused by our own negligence, or for fraud.

12. Suspension and termination

We may suspend or remove any user, driver, or vehicle that breaches these terms, endangers a child, fails verification, or compromises the platform — immediately where a child's safety is at risk. You may leave the service at any time; see Delete Account for how your data is handled.

13. Intellectual property

The platform, the Bharat School Ride brand, and all materials on this site belong to Vidhilekha Lab LLP. Parents and schools retain ownership of the data they enter about their own children, and partner drivers retain ownership of their own documents and vehicles.

14. Complaints

Raise any complaint with us first at info@vidhilekhalab.com or through Support. We acknowledge complaints within 72 hours and aim to resolve them within 30 days. Complaints about personal data are handled by our grievance officer — see the Privacy Policy.

15. Governing law

These terms are governed by the laws of India, and disputes fall under the jurisdiction of the competent courts in India.

16. Changes to these terms

We will give at least 14 days' notice of material changes — on this website and, once the service is live, by WhatsApp or in-app notification. Continuing to use the platform after a change takes effect means you accept the updated terms.

17. Contact

Vidhilekha Lab LLP
info@vidhilekhalab.com